GENERAL SALES TERMS ACCEPTANCE
By passing an order on our website www.btc-wine.com, you agree to the following terms and conditions (except if it was specifically stipulated or if there was a written agreement between the parties).
INFORMATION ABOUT PRICES, OFFERS & ORDERS
All our prices in fiat currencies are valid according to availability, except for special offers, promotions and gifts.
If items ordered are out of stock, BTC Wine may, with the customer's approval, offer another vintage or an equivalent wine, by way of replacement.
Prices are indicated in EUR, excluding VAT and excise duties. Prices in Bitcoin or other cryptocurrencies are only indicative (source coinmarketcap) if they come out before Bitpay payment.
Our offers are dedicated to private consumers. Given the extremely rare or speculative nature of some of our products, BTC Wine reserve the right to apply restrictions on available quantities, or even to cancel an order which appears to be abnormal.
All orders are confirmed through the mailing of the invoice but the delivery of the order is subject to the full and entire payment of the stated price (after confirmation from our bank that the funds have been received into our account).
Payment of the goods must be entirely prepaid.
Bitcoin payments must be made through Bitpay invoices.
To see which wallets work for Bitpay payment, have a look on https://support.bitpay.com/hc/en-us/articles/115005701523-Which-wallets-work-for-a-BitPay-payment-Which-wallets-are-compatible-
A BitPay ID is now required of all of our customers paying with BitPay, due to recent changes in the regulatory environment. This is a one-time, easy process that collects your basic identity information so that you can continue using BitPay. For more information about the BitPay ID process, please see BitPay's help article: What is BitPay ID verification? What documents are accepted? or contact email@example.com.
- Credit card
The payment is secured with our bank CREDIT MUTUEL. All your information (card number, expiration date and security number) are secured by SSL encryption (Secure Socket Layer) and BTC Wine has no access to these information.
This cryptage system is the most commonly used to protect data transfer between customer and server.
We do accept: Carte Bleue - Visa - Mastercard with 3D Secure system.
- Bank transfer to the following account
CREDIT MUTUEL DU SUD-OUEST
BIC / SWIFT: CMBRFR2BARK
IBAN: FR76 1558 9335 7907 6348 4894 330
With the SWIFT network, please use OUR expense regulation method. OUR means that all fees will be charged to the sender of the transfer and the receiver gets the full amount submitted by the sender.
Please note we cannot be held responsible for any commission or banking charge applied by your issuing bank.
DELIVERY & INSURANCES
All of our shipments are insured during transportation from our Warehouse to your door for 100% of their value.
This insurance allows you to be fully reimbursed in case of loss, theft or breakage.
The deliveries are made within a maximum delay of 4 weeks as from the date of reception of payment of the goods at our office in Bordeaux. Please have a check to delivery time estimation regarding you country, in the section “Delivery & insurances”.
However, if 7 days after this delay, exception made for cases of Force Majeure, the good has not yet been delivered, the customer can cancel the contract in writing by registered post with acknowledgement of receipt.
If your order does not exceed 24 bottles, you will be delivered through CHRONOVITI (Wine Chronopost) or MBE.
Beyond 24 bottles, your will be delivered through our professional carriers.
RIGHT OF WITHDRAWAL
As a buyer you are entitled to a cancellation period according to French consumer law (L.221-18) . This “cooling-off” period is 14 days after receiving your order. The exchange or reimbursement of your order will take place within 30 days after receipt of the returned goods. Reimbursement is only due in fiat currencies through the same payment method as you used for the initial transaction (In no case in Bitcoin or Crypto currency because of volatility).
In addition, the Customer may, upon express written request, exercise his/her right of withdrawal as of conclusion of the contract.
The order has to be returned in its original packaging and along with the invoice. The shipping cost (initial and return) as well as the preparation costs are at the charge of the buyer.
If the goods are not suitable for return (damages, health protection…) the right to cancel does not apply.
You must send back or deliver the item to this address:
LASSERRE & PAPILLON
6 rue Notre Dame
The cooling-off period shall be deemed to have been observed if you send the item before the fourteen-day period expires.
APPLICABLE LAW AND JURISDICTION
These general terms and conditions will be subject to the laws of France and their jurisdiction.
In case of any dispute, the Tribunal de Commerce of Bordeaux will be only competent.